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Compliments and Complaints

Your feedback is important to us and helps us improve our services.

Send us a compliment

If you have received a good experience or service in any of our areas, please let us know by sending us your comments.

Concerns and complaints

If you wish to highlight something positive, or discuss a concern with us, please contact the College (phone number 01732 850551) and our Front of House team will put you in contact with the relevant member of staff or enable you to leave a message and a member of staff will ring you back.

If the member of staff cannot address your concern and you would like to raise a complaint please email us the information.

After submitting a complaint, you will receive an acknowledgment within three working days. You will receive a full response to your complaint within 15 working days. Although we endeavour to reply as soon as possible if we cannot answer your complaint within this timescale, we will inform you of how we are investigating it and how long it is expected to take.

If you are unhappy with our response

If you are unhappy with our response, you can Appeal. Please follow the Complaints Policy regarding this process. We will acknowledge your request within three working days and two senior managers will review your complaint. Following the Appeal, you will receive a full response within 15 working days, or we will inform you if this will take longer.

If you remain unhappy at the outcome, we will direct you to Ofsted or the OIA. They may carry out an independent investigation, however, the OIA will normally only consider your complaint once you have been through our complaints procedure.