At NKC Hadlow College, we are committed to supporting every learner to achieve their full potential, both academically and personally. We recognise that every learner’s journey is different, and having the right support in place can make all the difference.
That’s why our support services are tailored to meet the needs of our NKC Hadlow College community. We are committed to creating a safe and inclusive environment where learners feel valued, and ready to succeed.
Whether you need additional learning support, guidance with wellbeing and safeguarding, or financial assistance, our dedicated teams are here for you. We work closely with our learners to remove barriers, offer personalised support, and ensure everyone has the opportunity to thrive during their time with us at NKC Hadlow College.
At NKC Hadlow College, we are committed to helping every learner succeed, whatever their individual needs. Some young people may have a special educational need or disability (SEND), with or without an Education, Health & Care Plan (EHCP). If this applies to your son or daughter, our Learning Support Team is here to help. How We Support Your Young Person Our dedicated Learning Support Team works closely with teaching staff to make sure the right support is in place, both in and out of the classroom. Whether your child has an EHCP or not, we aim to meet their needs with care and professionalism. Support may include: Our tutors are kept up to date with your child’s needs through our internal system, ensuring joined-up support across college life. EHCP Reviews If your young person has an EHCP, we’ll carry out an Annual Review each year. Parents are invited to take part, although we will always ask for your child’s consent if they are over 18. Courses and Progression All learners, including those with SEND or an EHCP, must meet the entry requirements for their chosen courses, just like everyone else. We want to ensure they’re on the right course where they can succeed. If they’re unable to progress, the Learning Support Team will support next steps and work with the local authority if a change of placement is needed. Life at College College life is different from school. Learners follow individual timetables and learn in environments designed to reflect the real world of work. SEND learners are encouraged to take part in all aspects of college life, and we aim to help them settle in, feel confident, and succeed in their learning. Exam Access Arrangements (Concessions) If your child had extra support during exams at school, such as extra time, a reader, or a small room, this can usually continue at college, as long as it remains their usual way of working. What Parents Need to Know: Q: How do we apply for exam concessions? A: At enrolment, you’ll meet with the Learning Support Team and complete a short form. If your child starts late, you’ll be given a paper copy to complete. We’ll then contact their previous school for the necessary paperwork. Your support helps us speed up the process. Q: When is the deadline for paperwork? A: Please make sure we receive all paperwork within the first 4 weeks of term. After that, it may be too late to process requests. Q: Will my child get the same concessions they had at school? A: In most cases, yes, if it remains their normal way of working. We also encourage the use of assistive technologies to help them gain independence and prepare for the workplace. Q: What if my child no longer wants their concessions? A: We respect the wishes of learners, particularly those over 16. If they decide not to use a concession, we’ll talk through the decision with them carefully. Q: My child used a small room at school, will they get one at college? A: We’ll always try our best, but due to the large number of learners needing support, small exam rooms may contain more learners than at school. We ask for your understanding and support in helping your child adjust. Q: How will we know what’s in place? A: All approved arrangements are recorded on your child’s eTrackr profile. While parents can’t access this directly, your child can show you their profile. They’ll also receive reminders from tutors and the MyDay system to check their information. Q: Can we change arrangements if something isn’t right? A: Yes, if we’re told in time and before the exam board deadline of 31st March. If you have any questions, please speak to the Learning Support Team during enrolment or email: We’re here to support both you and your child every step of the way. At NKC Hadlow College, the safety and wellbeing of our learners is at the heart of everything we do. We have a dedicated Welfare and Safeguarding Officer based at NKC Hadlow College who works closely with our learners. Our team supports the NKC Hadlow College community by ensuring every learner feels safe and supported throughout their time at college. We are here to help both learners and staff with any concerns about a young person’s safety, wellbeing, or mental health. Concerns may include: If your young person is worried about something, whether it's happening to them or someone else, they can contact the Welfare and Safeguarding Team through their campus Well-being Hub. They can also report concerns anonymously using MyVoice, which is found on their MyDay student portal. If they choose to include their name, it helps the team follow up more effectively. Counselling and Mental Health Support NKC Hadlow College offers a Mental Health and Counselling Service for learners who need emotional or psychological support. We have Mental Health & Counselling Coordinators (MHCCs) who lead a team of trained trainee counsellors. These counsellors offer short-term support (up to six sessions) for a range of issues, such as: We provide support both in-person and online. If a learner needs more specialist help, we can refer them to external support services. We provide discrete support in alternative ways which includes: Learners can self-refer to the counselling team through their MyDay portal by clicking on the safeguarding tile. At NKC Hadlow College, we understand that college costs can add up. Our Bursary Support Team is here to help families by offering advice and support with extra costs that may come with your child’s course. We can talk to you in person, over the phone, or by email. You can contact us to find out if your child can get help with any of the following: Childcare support - for young parents If your child is under 20 and needs childcare while studying, they may get help through the Care to Learn scheme If they are over 20, other childcare support may be available If you think your child might need help, please get in touch with the Bursary Support Team. To find where to go in person they can ask their Tutor, or they can email at: